Return Policy (Australia)
This return policy applies to Hemp Black products purchased online at hempblack.com.au.
To initiate a return please email [email protected].
Personal Protective Wear Returns
Due to the nature of our personal protective wear range, returns and exchanges are not permitted on the Fusion Face Mask or Fusion Flex Gaiter except in circumstances where a Consumer Guarantee (refer below) is applicable.
Please refer to Consumer Guarantees below for detail on return of faulty goods.
Change of Mind Returns
If you change your mind, you can return most products within 30 days from the purchase date provided the following conditions are satisfied:
- Proof of purchase must accompany the product being returned. You will need to provide an original Hemp Black receipt or online tax invoice which includes reference to the item you are returning; and
- The product must be unwashed and unworn with the original tags attached and in resalable condition; and
- it must not have been damaged or altered in any way by you.
You have statutory rights under the Australian Consumer Law (known as Consumer Guarantees) that are in addition to and are not limited by any other return policy, statement or comment we might make.
If a Consumer Guarantee is not met, for example if a product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or to be compensated for any drop in value of the product (if you keep it).
The Consumer Guarantees do not apply where, after sale, the product is damaged through misuse or abnormal use.
Further information about the Consumer Guarantees is provided here:
https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees (which includes details about the consumer guarantees)
https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#repairs (which includes details about your rights where a consumer guarantee is not met).