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How do I exchange or return items?
As long as the item meets the requirements of our Hemp Black Return and Exchange Policy, you may exchange or return by following the instructions listed.
What is the Hemp Black return policy?
Hemp Black garments in their original, unworn, and unwashed condition (with hangtags attached) may be exchanged or returned for a full refund up to 30 days following the original date of purchase. Hemp Black's Return and Exchange policy does not cover ordinary wear and tear or damage caused by improper use/accidents.
We typically process returns within 2-3 business days after delivery to our warehouse. Please note that refunds may take 5-7 business days to return to your original form of payment.
* Please note that at this time the following items are not eligible for returns or exchanges:
- fusion / FACE MASK
- fusion / FLEX GAITER
- Sale or marked down products
If you purchase from a third-party retailer, please contact them directly for information on their return policy.
How long do I have to return my item?
You have 30 days to return or exchange your item from the original date of purchase.
What is the cost of my return?
Please note that the cost to return items to our returns team is at the customers’ expense. If an exchange is requested, Hemp Black will cover the cost of the exchanged style to be posted to you.
What do I do if my garment has a fault?
Please reach out to our customer experience team via the chat screen or email us at [email protected].
